Bernadette Sheppard

To both Nathan and Bernadette from The Agency Real Estate. Choosing the right agent is always the hardest part, however you both were incredibly professional and heart-warming to our specific needs in selling our family home. Always aiming to give us the best possible advice, focused, compassionate and ultra-sensitive without any pressure or fear leading up to the sale. We thank you very much from the bottom of our hearts. We can honestly say that we had one of the most amazing and smooth real estate experiences possible. We hope to deal with you in the future and we wish all your clients the same experience as ours. Thank you Nathan & Bernadette.

Many real estate agents claim to “go above and beyond” but the Berlyn Group do precisely that. We live three hours from their Cronulla office and work commitments meant we could not easily get to Sydney so Bernadette and Nathan drove to our home. When we could not get paperwork to our solicitor Bernadette drove to the city to deliver it. One potential buyer was having difficulty obtaining finance so Bernadette organized a meeting with a broker. Now we are looking at buying another property and Bernadette has offered to assist us. It is hard to imagine any other agent going to these lengths. Our house seemed to appeal to a niche market and Bernadette was the second agent with whom the property was listed, but the Berlyn team held three open houses every week without fail (not to mention the myriad of private and repeat viewings). Bernadette’s enthusiasm and positivity never once wavered. She kept us advised and was always available to discuss concerns. She and her team are extremely professional, very knowledgeable and clearly dedicated. We cannot recommend Bernadette and the entire Berlyn Group highly enough.

We engaged the services of Bernadette Berlyn of The Agency after our first agent failed to sell our property after 3 months of trying. We had reached a low point as all expectations from the first agency would be a quick smooth sale - this was not the case as we later discovered that our home was not marketed as well as it could have been and our pricing not accurate. Bernadette and her son Nathan approached the sale in an innovative way and with a clear strategy. Firstly, they believed in themselves and could explain the benefits of utilising their superior methods Secondly, the sale strategy was convincing and quite different from our previous experience and with remarkable attention to detail Thirdly, the marketing reach and the way they wanted it marketed was outstanding. We were very reluctant indeed as this approach required a little more outlay if a sale was achieved, but we trusted Bernadette - a true professional! Following the Styling we even considered 'no sale' as the home looked superb! Then the marketing achieved what Bernadette stated - non-local prospective purchasers being attracted and soon a non-local buyer (not just relying on local potential buyers as the first agency expected). Finally, the pricing strategy which we felt very uncomfortable with - was magically handled. I won’t go into too much detail but Bernadette was bang on with her approach. We are extremely glad we chose Bernadette Berlyn and The Agency - as we have had the most superb outcome and felt in safe hands all the way. Thank you to Bernadette and Nathan Berlyn!

John and I would like to take this opportunity to once again thank Bernadette and Nathan for the great success achieved with the sale of our Bathers apartment. Locking in a sale before auction date was certainly our goal and you managed to achieve it for us. With two unsuccessful campaigns with other realtors over the past 18+ months, we knew we needed a different approach and strategy to achieve the right financial outcome and secure a sale amongst the other high-end apartments in the area. The decision to work with you as a team was based on your knowledge of construction and your experience and ability to negotiate, manage and closing a deal with the best financial outcome for us as the vendor. The regular written and face-to-face updates certainly made us feel confident and content that you are managing the process with our best interest at heart. We thank you for achieving this great outcome for us within ONLY a 6-week campaign!!

I was very fortunate to have come across Bernadette, Nathan and their team. For me it was a case of Karma, as I had crossed paths some 10-12 years ago with Bernadette. But our recent meeting in July was coincidental. And once I realised who Bernadette was I felt very comfortable and confident with her that I signed my Exclusive very promptly. I should note prior to Bernadette; my property was on the market with two other agencies and had 2 unsuccessful campaigns. The difference I found with Bernadette is she is very transparent, very confident, hardworking and very experienced. She pays a lot of attention to detail and follows up very promptly not by a phone call but a weekly meeting. She understands how people buy property and how people are busy, so she incorporates 2 Saturday Open House Times, an Evening Time during the week and is willing to show the property on Sundays. She utilises her contacts to give complete coverage of the property, I had my property on the front page of the Leader, had an editorial done as well as been on the Internet sites. Thus, the property was given a full, complete and maximum coverage. I believe that when Bernadette takes on a property to sell, she lives and breathes that property until it is sold. I would highly recommend Bernadette and her team to any party considering selling their property without any hesitation at all.

Meg and I would like to thank you and the team for taking us on what we would call the best buying journey that we have experienced. We have bought and sold a number of homes during our time and we have never been subject to such good people to deal with. Your attitude professionalism and service has been second to none, you made us feel so comfortable during the purchasing process. For which we thank you and the team. Keep up with the good work. We look forward to your continued friendship.

It has been an absolute pleasure working with The Agency team. From the energy and professionalism that we experienced on our first meeting we knew we were in good hands. The marketing strategy was fantastic and stood out from the crowd. The communication was ongoing throughout the entire marketing process and we felt there was a team out there proactively trying to sell our property and we weren’t disappointed. Thanks to all of you and we would not hesitate in using you again and recommending you to others.

My husband and I choose The Agency as we had previously used another Realtor and had no success in selling our home. Bernadette and Nathan were especially thorough when it came to Customer Service and were very prompt to follow through with all agreed details. We found The Agency to be professional and of a high standard throughout the campaign. Our home sold prior to Auction and now we move to the next phase of our journey.

It has been a pleasure purchasing a property through The Agency. We would like to thank Bernadette and the team for making this process easy. Bernadette presented the property with professionalism and gave us a sense of sincerity and trust. We would highly recommend The Agency to our family and friends.

In a challenging Sydney market, we entrusted the sale of our family home to the Berlyn Group at The Agency. They gave us detailed and personal attention, true professionalism and excellent marketing. They successfully negotiated a record price, surpassing our expectations and most importantly allowing us to move forward. We really appreciate Nathan’s efforts and the hard work from Bernadette, Charlotte and Anna. From our family to yours - thank you!

Charlotte has been an amazing agent and support through the entire process of selling our unit. She guided us from the very first step all the way to our next chapter in life which made us feel very calm and comfortable with our decision. We are very thankful for such a great agent in the area. She is very knowledgeable, her attention to detail is outstanding and communication on point. She was always two steps ahead. We loved that we could rely on Charlotte’s skills and guidance.

From the moment I met Bernadette and the team from The Agency I was impressed. They were very professional and had a comprehensive knowledge of the market and, in particular, how it pertained to my property. Through the whole process of marketing and selling the property, Bernadette went out of her way to keep me informed at every stage. Bernadette is a consummate professional and formidable negotiator. It is through her extraordinary efforts that the house was sold at an acceptable price. I highly recommend Bernadette and the team at The Agency as your next agent, whether buying or selling.

I’m writing to thank you for the superb experience I've had selling our house with The Agency. When I first met with Bernadette, I was very tentative about selling. After living in the house for 25 years, there was a lot of wear and tear and I was sure I’d have to renovate before selling. Bernadette gave me practical ideas to minimise renovating. More importantly, Bernadette listened to my ‘impossible’ dream and matched us with a buyer willing to renovate. She was with me during the entire process and advised me on issues when I wasn’t sure what to do. Bernadette, thank you so much for being supportive, calming and practical. Just what I needed.

As we were actively looking at the market before listing ourselves, we were very impressed with the level of professionalism and attention to detail shown by Bernadette and her team. When it came time to list our family home, we were thrilled to have the Berlyns represent us. We found them to be proactive in every step of the process and extremely diligent in liaising all parties from preparation to the marketing campaign straight through to the sale. We have achieved a successful outcome with the sale and would strongly recommend Bernadette and her team when considering buying or selling. It has been a privilege to align ourselves with such a wonderful agent and have enjoyed the experience of it all.

We were having trouble selling our duplex and spoke with Bernadette Berlyn (director) and her team at The Agency. After consultation and understanding the position we were in, we decided to list with them. With the styling that looked amazing and up market approach to advertising, a sale was achieved after three weeks. Bernadette is extremely professional and kept us informed with progress at all times. Bernadette gets results. We would not hesitate in recommending The Agency as your sales team to sell your property.

We would like to take this opportunity to thank Bernadette Berlyn and her team at The Agency. We engaged their services to sell our property and we could not be happier with the outcome. Bernadette worked tirelessly on our behalf and sold our house for considerably more than the asking price. Her help did not stop there. When we found the property, we wished to purchase (with another real estate), Bernadette negotiated on our behalf and got us a great deal on our new home. For those wishing to buy or sell, I highly recommend The Agency.

Bernadette, Nathan and the team at The Agency have acted with honesty, intergrity and professionalism throughout our entire sales campaign. Where other agents would pressure their vendors for a quick sale, they didn’t and instead persevered through a tough Sydney property market, always having our best interests at the forefront. The fact that that are a small family-run business sets them apart from their competitors. They provide their clients with the personal attention, care and commitment they deserve, always striving for the best possible result. We are particularly grateful to Bernadette for her advice, her empathy and her honesty. We would not hesitate to recommend Bernadette, Nathan and their team.

Dear Bernadette and Nathan, I would have to say this has been one of the hardest testimonials I have ever written. It is very hard to put into words your feelings considering the magnitude of the support, kindness, understanding, patience, professionalism and beyond the “call of duty” you gave us during this whole process, but here goes: “Selling and relocating your family home is a very daunting and over whelming process but not when you have been blessed and instructed the Team of The Agency to handle it for you. The words ‘thank you’ will never be enough to express our gratitude towards the magnificent team at The Agency. Bernadette and Nathan and the whole team have not only sold our family home, after months of it previously being listed for sale, but secured our future in the process. Right from the get-go, we were nurtured though-out the whole sale process, constantly receiving updates at every stage. Bernadette co-ordinated all parties with precise perfection to get us all over the line together. Bernadette went way beyond her call of duty, displaying her knowledge, skill and professionalism to perfect an amazing outcome for us all. Bernadette, with her kind and caring manner, yet diligent and professional, never wavered from supporting and guiding us throughout the whole process and beyond, even going so far as to secure our next purchase. There is definitely no doubt we would never have sold our family home in this challenging market for the price we did without the negotiating skills displayed by Bernadette. You are just not another client to the Team at The Agency, you are treated as the ONLY client and made to feel so special and secure throughout the whole process. We have truly been blessed to have had the pleasure of dealing with The Agency Sutherland Shire, they are second to none! Forever grateful!"

We recently sold our property through Bernadette and Nathan from the Agency real estate. From day one the whole experience has been handled in an upmost professional way. Bernadette and Nathan were very matter of fact and had the attitude of “get the job done”. They were extremely professional and communication was handled efficiently with high integrity. They have a huge market knowledge with a good buyer’s data base. When we sold our property, I thought I had missed out in a property until Nathan offered his assistance. He went above and beyond in renegotiating the sale of which I thought I had missed out on. Whether you are a buyer or seller, I would suggest you approach these guys first as these guys will get you the best price in the current market.